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Privacy Policy

Last Updated On: 08/21/24

At Nexus Investment Solutions (“Nexus,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use our platform and services (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.

Please read this policy carefully. If you do not agree with any part of this Privacy Policy, you should not access or use our Services.

1. Information We Collect

We collect personal and non-personal information from users in various ways to provide, improve, and personalize our Services. The types of information we collect include:

1.1 Personal Information

  • Account Information: When you create an account, we collect information such as your name, email address, phone number, date of birth, and other information needed to verify your identity.
  • Identity Verification Data: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may collect identification documents such as a passport, driver’s license, government-issued ID, or utility bills for address verification.
  • Payment Information: We collect information about your transactions, including the cryptocurrencies you buy, sell, or hold, and the details of any payments you make (e.g., bank account numbers or wallet addresses).
  • Security Information: We may collect your IP address, login credentials, and other information to ensure the security of your account.

1.2 Non-Personal Information

  • Technical Data: We collect technical information about the devices and software you use to access our platform, such as your IP address, device type, browser type, operating system, and version, as well as data on how you interact with our site (e.g., pages visited, features used).
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve the functionality of our website, personalize your experience, and analyze usage patterns. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing Services: To process your transactions, provide investment management, facilitate cryptocurrency trades, and manage your account.
  • Identity Verification: To comply with KYC, AML, and other legal or regulatory obligations.
  • Improving Our Services: To enhance, personalize, and optimize the user experience, including providing support and resolving issues.
  • Communication: To send you important updates about your account, including transaction confirmations, security alerts, and other necessary communications. We may also send you marketing communications with your consent, which you can opt-out of at any time.
  • Security and Fraud Prevention: To protect our users, prevent fraud, and comply with legal requirements. We may monitor activity on the platform to detect suspicious or illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, and industry standards, including reporting requirements under financial regulations.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers that assist in the operation of our platform, such as payment processors, identity verification services, hosting providers, and customer support tools. These service providers are required to use your information solely to perform their services for Nexus and to protect your privacy.
  • Legal and Regulatory Requirements: We may disclose your information if required by law or in response to legal process, such as a subpoena or court order, or to protect the rights, property, or safety of Nexus, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of Nexus Investment Solutions, your personal information may be transferred as part of the transaction. We will notify you of any such change via email or prominent notice on our website.
  • With Your Consent: We may share your information with third parties when you explicitly authorize us to do so.

4. How We Protect Your Information

We take the security of your personal information seriously and use commercially reasonable measures to protect it. These measures include:

  • Encryption: We use encryption technologies to protect sensitive data, including your personal and financial information, during transmission.
  • Access Controls: We restrict access to your information to authorized personnel only. Our employees and contractors are bound by confidentiality agreements.
  • Security Audits: We regularly audit our security measures to identify vulnerabilities and improve our protections against cyberattacks.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data. These rights may include:

  • Access and Correction: You can request access to the personal data we hold about you and request that we correct any inaccuracies.
  • Deletion: You may request that we delete your personal data, subject to any legal or regulatory obligations that require us to retain certain information.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.
  • Withdrawal of Consent: You can withdraw consent for certain data processing activities, such as receiving marketing communications, at any time.
  • Opt-Out of Cookies: You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our platform.
    To exercise any of these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, or business purposes. If you close your account, we may retain certain data for a period as required by law or to resolve disputes, enforce our agreements, or comply with legal obligations.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of the policy and notify you of material changes by posting a prominent notice on our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nexus Investment Solutions
Email: [email protected]